General

36 articles in this collection
Written by Alex Harper, Angus Goldman, and Kurt Hogan

Why are prices different between exchanges?

Understand why prices differentiate between other Australian exchanges.

Written by Kurt Hogan
Updated over a week ago

How long do Bank Transfer deposits take?

Find out how long it will take for us to receive your Bank Transfer payment.

Written by Kurt Hogan
Updated over a week ago

How long do BPAY deposits take?

Find out how long it will take for us to receive your BPAY payment.

Written by Kurt Hogan
Updated over a week ago

Are you falling victim to a scam?

Read this article to get an understanding of how Crypto related scams work.

Written by Kurt Hogan
Updated over a week ago

How long do PayID deposits take?

Find out how long it will take for us to receive your PayID payment.

Written by Kurt Hogan
Updated over a week ago

How long do POLi deposits take?

Find out how long it will take for us to receive your POLi payment.

Written by Kurt Hogan
Updated over a week ago

What is KYC 1 verification?

You've just received a request to complete a KYC Lvl 1 form, why?

Written by Kurt Hogan
Updated over a week ago

How do I verify my account?

See how easy it is to verify your account with Swyftx.

Written by Kurt Hogan
Updated over a week ago

What is KYC 2 verification?

You've just received a request to complete a KYC Lvl 2 form, why?

Written by Kurt Hogan
Updated over a week ago

What is the compliance and deposit verification call?

You've just received a message that your recent deposit needs to be verified via a phone call, why?

Written by Kurt Hogan
Updated over a week ago

Moving Funds

Deposit/Withdrawal Processing Times

Find out how Swyftx processes Fiat and Crypto withdrawals and deposits, including transfer and confirmation times.

Written by Alex Harper
Updated over a week ago

AUD Deposit Methods and Times

Compare our AUD deposit methods and how long each typically take

Written by Angus Goldman
Updated over a week ago

AUD/USD Conversions (IMPORTANT!)

Understand why Swyftx converts AUD deposits to USD

Written by Alex Harper
Updated over a week ago

How do I deposit?

Instructions on where to find the deposit options within the Swyftx platform as well as the supported assets.

Written by Alex Harper
Updated over a week ago

What is POLi & how do I use it?

Find out how POLi payments works and what to expect when using it on Swyftx.

Written by Alex Harper
Updated over a week ago

Why can't I withdraw after depositing POLi

You've just made a POLi deposit, but aren't able to withdraw soon after

Written by Angus Goldman
Updated over a week ago

How do I withdraw & send balances?

Learn how to send your crypto to an external wallet and how to transfer to your bank account.

Written by Angus Goldman
Updated over a week ago

Why does my AUD balance keep changing?

So you're watching your balances, and you notice that your AUD balance keeps changing, even though you're not buying or selling! What gives?

Written by Angus Goldman
Updated over a week ago

Currencies & Tokens

How do I find out more about the assets listed on Swyftx?

Do your own research (DYOR) is something you've probably heard before, but where do you start?

Written by Alex Harper
Updated over a week ago

Trading

Why are the buy and sell prices different?

Understand how price are calculated on Swyftx and why price changes with order size.

Written by Alex Harper
Updated over a week ago

What is an order book?

Get a better understanding of what's really going on behind the scenes when you place trades.

Written by Alex Harper
Updated over a week ago

What is a Stop Order?

Understand how to use stop orders in practise with basic examples.

Written by Alex Harper
Updated over a week ago

What is a Limit Order?

Understand how to use limit orders in practise with basic examples.

Written by Alex Harper
Updated over a week ago

What is a Market Order?

Learn what market orders are, how they are traded and why Swyftx uses them.

Written by Alex Harper
Updated over a week ago

What is the base currency drop down?

Why changing the base currency can be useful and how it affects your account.

Written by Alex Harper
Updated over a week ago

Security

Security - Best practices

Make sure you read and understand these basic security precautions you can take to secure your account.

Written by Alex Harper
Updated over a week ago

What is 2FA or Multifactor Authentication?

Detailed explanation on protecting your account with 2FA and what apps to use.

Written by Alex Harper
Updated over a week ago

Authentication

Find out how Swyftx manages passwords and account security.

Written by Angus Goldman
Updated over a week ago

My 2FA codes are not working

Are the codes provided by Google Authenticator not working?

Written by Angus Goldman
Updated over a week ago

Mobile App

Mobile Platforms

What functionality and service are available from mobile devices?

Written by Alex Harper
Updated over a week ago

Fees

What fees do you charge?

Detailed info on the fee structure and why Swyftx takes the best approach to low cost trading.

Written by Alex Harper
Updated over a week ago

Other

Demo Mode

How to access and use Demo Mode (Paper trading)

Written by Angus Goldman
Updated over a week ago

How to become an Affiliate?

The in's and out's of referring customers, earning rewards and building the Swyftx community.

Written by Alex Harper
Updated over a week ago

How to use the affiliate dashboard?

Find out how to view detailed info about your affiliate account, update payout settings and change your ref ID

Written by Alex Harper
Updated this week

What digital currencies and tokens will be listed?

Find out how Swyftx chooses what assets to list and where to see them all.

Written by Alex Harper
Updated over a week ago

Where is my PayID deposit?

Has your PayID deposit not been processed instantly?

Written by Angus Goldman
Updated over a week ago