General | Swyftx Help Center

Why are prices different between exchanges?

Understand why prices differentiate between other Australian exchanges.

Written by Kurt Hogan
Updated over a week ago

How long do Bank Transfer deposits take?

Find out how long it will take for us to receive your Bank Transfer payment.

Written by Kurt Hogan
Updated over a week ago

Are you falling victim to a scam?

Read this article to get an understanding of how Crypto related scams work.

Written by Kurt Hogan
Updated over a week ago

How long do PayID deposits take?

Find out how long it will take for us to receive your PayID payment.

Written by Kurt Hogan
Updated over a week ago

What is KYC 1 verification?

You've just received a request to complete a KYC Lvl 1 form, why?

Written by Kurt Hogan
Updated over a week ago

How do I verify my account?

See how easy it is to verify your account with Swyftx.

Written by Kurt Hogan
Updated over a week ago

Withdrawing AUD shows less AUD to receive

Find out why the amount of AUD to receive when withdrawing may be less than expected

Written by Angus Goldman
Updated over a week ago

How to withdraw FIAT from Outside Australia

We've attached some handy instructions below on how to withdraw FIAT from Swyftx, when you're outside Australia, to your local bank account.

Written by Tommy Honan
Updated over a week ago

What is KYC 2 verification?

You've just received a request to complete a KYC Lvl 2 form, why?

Written by Kurt Hogan
Updated over a week ago

Moving Funds

How to set up a recurring deposit with Westpac

When setting up a recurring order with Swyftx, a recurring deposit can be set up with Westpac using the below instructions

Written by Matt Baker
Updated over a week ago

Deposit/Withdrawal Processing Times

Find out how Swyftx processes Fiat and Crypto withdrawals and deposits, including transfer and confirmation times.

Written by Alex Harper
Updated over a week ago

How do I make payments to other websites?

How to purchase goods/services online using Swyftx

Written by Matt Grant
Updated over a week ago

Why has my deposit value decreased from when I deposited?

Made an AUD deposit and noticed that your balance has changed from the original deposit amount? Find out why below!

Written by Matt Grant
Updated over a week ago

AUD Deposit Methods and Times

Compare our AUD deposit methods and how long each typically take

Written by Angus Goldman
Updated over a week ago

How to deposit to Swyftx from Independent Reserve

Here's how to deposit from Independent Reserve to Swyftx in a few easy steps.

Written by Matt Baker
Updated over a week ago

How to deposit to Swyftx from Coinjar

Here's how to deposit from Coinjar to Swyftx in a few easy steps.

Written by Matt Baker
Updated over a week ago

AUD/USD Conversions - IMPORTANT!

Understand why Swyftx converts AUD deposits to USD

Written by Alex Harper
Updated over a week ago

How do I deposit?

Instructions on where to find the deposit options within the Swyftx platform as well as the supported assets.

Written by Alex Harper
Updated over a week ago

What is POLi & how do I use it?

Find out how POLi payments works and what to expect when using it on Swyftx.

Written by Alex Harper
Updated over a week ago

Why can't I withdraw after depositing POLi

You've just made a POLi deposit, but aren't able to withdraw soon after

Written by Angus Goldman
Updated over a week ago

What are mining fees?

Here we've outlined what a mining fee is and where it is incurred.

Written by Matt Baker
Updated over a week ago

How do I withdraw Crypto to an external wallet?

Learn how easy it is to send your Crypto to an external wallet with Swyftx.

Written by Angus Goldman
Updated over a week ago

Why does my AUD balance keep changing?

So you're watching your balances, and you notice that your AUD balance keeps changing, even though you're not buying or selling! What gives?

Written by Angus Goldman
Updated over a week ago

Currencies & Tokens

How long do Crypto transfers take?

These ones can be a bit stressful so we've made this guide with some extra information to help explain how long these ones may take and why.

Written by Matt Baker
Updated over a week ago

How to deposit to Swyftx from Coinbase

Here's how to deposit from Coinbase to Swyftx in a few easy steps.

Written by Matt Baker
Updated over a week ago

What's the difference between Crypto and Fiat?

Cryptocurrencies share many common traits with conventional fiat money but also offer some unique attributes you can take advantage of

Written by Matt Baker
Updated over a week ago

How to deposit to Swyftx from Coinspot

How to deposit your assets from your Coinspot account to your Swyftx account

Written by Matt Baker
Updated over a week ago

How do I find out more about the assets listed on Swyftx?

Do your own research (DYOR) is something you've probably heard before, but where do you start?

Written by Alex Harper
Updated over a week ago

Trading

Why are the buy and sell prices different?

Understand how price are calculated on Swyftx and why price changes with order size.

Written by Alex Harper
Updated over a week ago

What is an order book?

Get a better understanding of what's really going on behind the scenes when you place trades.

Written by Alex Harper
Updated over a week ago

What is a Stop Order?

Understand how to use stop orders in practise with basic examples.

Written by Alex Harper
Updated over a week ago

What is a Limit Order?

Understand how to use limit orders in practise with basic examples.

Written by Alex Harper
Updated over a week ago

What is a Market Order?

Learn what market orders are, how they are traded and why Swyftx uses them.

Written by Alex Harper
Updated over a week ago

What is the base currency drop down?

Why changing the base currency can be useful and how it affects your account.

Written by Alex Harper
Updated over a week ago

What's the difference between the Ask, Bid and Mid?

Here we explain why different pages may show different prices for an asset and why.

Written by Matt Baker
Updated over a week ago

Does Swyftx offer leverage trading?

Leverage Trading with Swyftx

Written by Matt Baker
Updated over a week ago

Security

What is KYC 0 verification?

You've just received a request to book in a call, why?

Written by Matt Baker
Updated over a week ago

What is a wallet and do I need one?

We know the question of wallets and storage can be difficult when you're trading so we've decided to make it easy with this article.

Written by Matt Baker
Updated over a week ago

Security - Best practices

Make sure you read and understand these basic security precautions you can take to secure your account.

Written by Alex Harper
Updated over a week ago

What is 2FA or Multifactor Authentication?

Detailed explanation on protecting your account with 2FA and what apps to use.

Written by Alex Harper
Updated over a week ago

Authentication

Find out how Swyftx manages passwords and account security.

Written by Angus Goldman
Updated over a week ago

My 2FA codes are not working

Are the codes provided by Google Authenticator not working?

Written by Angus Goldman
Updated over a week ago

Mobile App

Mobile Platforms

What functionality and service are available from mobile devices?

Written by Alex Harper
Updated over a week ago

How to download the iPhone App

Here's an easy to find and download our new Swyftx App so you can trade on the go!

Written by Matt Baker
Updated over a week ago

Fees

What fees do you charge?

Detailed info on the fee structure and why Swyftx takes the best approach to low cost trading.

Written by Alex Harper
Updated over a week ago

Other

Demo Mode

How to access and use Demo Mode (Paper trading)

Written by Angus Goldman
Updated over a week ago

How to become an Affiliate?

The in's and out's of referring customers, earning rewards and building the Swyftx community.

Written by Alex Harper
Updated over a week ago

How to use the affiliate dashboard?

Find out how to view detailed info about your affiliate account, update payout settings and change your ref ID

Written by Alex Harper
Updated over a week ago

What digital currencies and tokens will be listed?

Find out how Swyftx chooses what assets to list and where to see them all.

Written by Alex Harper
Updated over a week ago

Where is my PayID deposit?

Has your PayID deposit not been processed instantly?

Written by Angus Goldman
Updated over a week ago

What is a recurring order and how is it useful?

Find out how to set up a recurring order.

Written by Kurt Hogan
Updated over a week ago