General

24 articles in this collection
Written by Alex Harper and Angus Goldman

My 2FA codes are not working

Are the codes provided by Google Authenticator not working?

Written by Angus Goldman
Updated over a week ago

Why does my AUD balance keep changing?

So you're watching your balances, and you notice that your AUD balance keeps changing, even though you're not buying or selling! What gives?

Written by Angus Goldman
Updated over a week ago

Why does my balance show less AUD than I deposited?

You just deposited some AUD, but your balance is showing less, why?

Written by Angus Goldman
Updated over a week ago

Demo Mode

How to access and use Demo Mode (Paper trading)

Written by Angus Goldman
Updated over a week ago

Moving Funds

Deposit/Withdrawal Processing Times

Find out how Swyftx processes Fiat and Crypto withdrawals and deposits, including transfer and confirmation times.

Written by Alex Harper
Updated over a week ago

AUD/USD Conversions (IMPORTANT!)

Understand why Swyftx converts AUD deposits to USD

Written by Alex Harper
Updated over a week ago

How do I deposit?

Instructions on where to find the deposit options within the Swyftx platform as well as the supported assets.

Written by Alex Harper
Updated over a week ago

How do I withdraw?

Instructions on where to find the withdraw options within the Swyftx platform as well as the supported assets.

Written by Angus Goldman
Updated over a week ago

Where is my PayID deposit?

Has your PayID deposit not been processed instantly?

Written by Angus Goldman
Updated over a week ago

Currencies & Tokens

What is the policy on forks and airdrops?

Find out how Swyftx distributes and manages forks and airdrops of assets held within the platform.

Written by Alex Harper
Updated over a week ago

How do I find out more about the assets listed on Swyftx?

Do your own research (DYOR) is something you've probably heard before, but where do you start?

Written by Alex Harper
Updated over a week ago

Trading

Why are the buy and sell prices different?

Understand how price are calculated on Swyftx and why price changes with order size.

Written by Alex Harper
Updated over a week ago

What is an order book?

Get a better understanding of what's really going on behind the scenes when you place trades.

Written by Alex Harper
Updated over a week ago

What is a Stop Order?

Understand how to use stop orders in practise with basic examples.

Written by Alex Harper
Updated over a week ago

What is a Limit Order?

Understand how to use limit orders in practise with basic examples.

Written by Alex Harper
Updated over a week ago

What is a Market Order?

Learn what market orders are, how they are traded and why Swyftx uses them.

Written by Alex Harper
Updated over a week ago

What is the base currency drop down?

Why changing the base currency can be useful and how it affects your account.

Written by Alex Harper
Updated over a week ago

Security

Security - Best practices

Make sure you read and understand these basic security precautions you can take to secure your account.

Written by Alex Harper
Updated over a week ago

What is 2FA or Multifactor Authentication?

Detailed explanation on protecting your account with 2FA and what apps to use.

Written by Alex Harper
Updated over a week ago

Authentication

Find out how Swyftx manages passwords and account security.

Written by Angus Goldman
Updated over a week ago

Mobile App

Mobile Platforms

What functionality and service are available from mobile devices?

Written by Alex Harper
Updated over a week ago

Fees

What fees do you charge?

Detailed info on the fee structure and why Swyftx takes the best approach to low cost trading.

Written by Alex Harper
Updated over a week ago

Other

How to become an Affiliate?

The in's and out's of referring customers, earning rewards and building the Swyftx community.

Written by Alex Harper
Updated over a week ago

What digital currencies and tokens will be listed?

Find out how Swyftx chooses what assets to list and where to see them all.

Written by Alex Harper
Updated over a week ago