Completing a withdrawal on our web-platform

Navigating to the withdrawal page

Withdrawals can be made by navigating to the left-hand sidebar and choosing Trade > Withdraw. From here, you will search for the asset you wish to withdraw in the left hand asset menu and click on it, taking you to the withdrawal page for this asset.

Adding a withdrawal address:

To withdraw any asset listed on Swyftx, you will first need to add and verify a withdrawal address. To complete this you'll have to:

  1. Navigate to the withdrawal tab for the asset you want to withdraw; and

  2. Click the + button found in the Withdrawal Address table.

  1. From here, fill out all the fields - Note: the label is a name or description so that you can identify where you are sending the asset. E.g. the name of your hardware wallet, or the name of the service you’re depositing to.

  2. Click Add.

Once you have added this address, check your mobile phone for an SMS confirmation with a verification code to enter on the screen prompt. Once you have entered and verified this address. You will be sent a link to your email address that you will need to click to verify this address. Double-check the email to confirm the address is correct and then click 'Verify' to continue.

That withdrawal address should then be verified!

Withdrawing to your wallet address

Now that you've added and verified a withdrawal address for your asset, you can withdraw funds to it.

  1. Find the withdrawal address from the list that you wish to withdraw to;

  2. Triple check the wallet address to ensure it matches the one you are wanting to send it to; and

  3. Click the blue hand and dollar icon to open a withdrawal dialog (if this icon doesn't appear, it will likely because you haven't verified the withdrawal address, or you need to refresh your screen).

4. Enter the amount of the asset you wish to withdraw in the appropriate field, as shown below.

5. Finally, choose a Reason for the Withdrawal as shown in the above screenshot; and

6. Click the withdraw button to submit the withdrawal.

The funds will be available at the withdrawal address shortly after withdrawing, and the delay varies depending on which asset, and how busy the network is.

Completing a withdrawal on our New App

Navigating to the Send page

There are multiple ways to send and receive cryptocurrency in our new mobile app. You'll be able to find the pages with the appropriate details to complete this transaction by:

  1. Using the Quick Actions on Dashboard;

  2. Using the Action bottom sheet; and

  3. On the individual asset wallet view (that you're wanting to send from or receive to).

How to Send cryptocurrency


Depending on your previous activity, you may see an overview screen that outlines everything you need to know about Sending cryptocurrency from Swyftx. This has been implemented to ensure you understand any verification and security measurements required.

Tip: You can also select the "Don't show me this again" checkbox if you don't want to see this on every deposit. To view this information again, you can simply click on the "i" icon on the next screen.

Security Screen

Sending cryptocurrency from your account is a security risk, and we always want to ensure you are completing this action with full understanding.

You will need to agree that you are not withdrawing to an ICO and have not been contacted with an offer that was to be good to be true.

Withdrawal Screen

On this screen you can see your current daily withdrawal limit, any existing Withdrawal addresses and the option to add new address.

Adding a new address

To add a new address, simply click the "Add New Address" button at the bottom of the Send screen.

Next, as shown above, you'll need to add the following information for the asset you're depositing:

  1. Address name; and

  2. Address.

Once done, click on the "Add" button. This will take you back to the Send screen, where you can see the newly added address in the list.

Withdrawing to an existing address

Click on address in the list. This will take you to the Send screen, where you can:

  • view your wallet balance of the asset you are sending;

  • enter an amount to send based on $ amount of QTY of asset; and

  • provide a reason for the withdrawal (required).

Once this is done, review the Fees and Amount to Send and click "Send to this address".

Further Questions?

If you have any further questions or would like a hand navigating the withdrawal process, please don't hesitate to get in touch via live chat.

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