How do I get access to the new app?

Depending on your device settings, you may already have it installed. If you don't have automatic updates on, you will be able to get the latest version through our existing listings on both App Store (iOS) and Google Play Store (Android).

You can download this one using the links below 👇

Download for iOS or Download for Android

Note: There may be a slight delay on the version available to you on the App Store or Android store. Please check back again regularly to check if you have access to the app update.


Do I need a new account to use the new app?

If you have an existing account with us, no. Any existing users will be able to log in to the app with the same email and password set. If you are a brand new user and do not have an account, you can create one in the new app.

Note: You will need to reset any biometric such as FaceID or Fingerprint.


What's different about the new app?

Our brand new app has been built for an easier user experience, increased performance and better accessibility and will allow us to build out brand new features faster!

Let's start by going over the bottom navigation bar:

Dashboard

Here is where you can get a quick snapshot of everything to do with your account. Quickly view your account value over time, your favourites, top gainers/losers and what we've listed, along with your most recent activity.

Wallet

This brand new screen is where you can view your portfolio value on a whole or per-asset view. Easily see how much you hold, what it's worth and how it's changed over time with easy $ and % views. You can also sort your wallets list based on Name, Value and Change.

Single Wallets

From the Wallets screen, you can click into any asset you currently hold and this will take you to that asset's individual wallet.

This is where you can view that assets performance, transaction history, deposit/withdraw (for fiat) or send/receive (for crypto) as well as quick actions to trade.

Trading

Our brand new quick action button in the middle of the screen allows you to take any actions from most screens in the app. Easily access buy/sells, recurring orders, bundles, deposit/withdraw for fiat and Send/Receive for cryptocurrency.

Assets

Here is where you can view all of the assets we currently list for trading. You can easily sort by rank, name, price or % change. You can also favourite assets directly from this list, and view all your favourited assets.

Transactions

Looking for all your orders and other transactions? Here is where you can view all your trades and transactions to and from your account. Easily sort by date or using a custom date range, and also filter type or status.

What do I do if I have feedback or find a bug?

Our new mobile app makes providing feedback and bug reports easier then ever. Using the sidebar, simply click on "Provide Feedback" and select the relevant option.

If you would like to request a feature, use the "Request A Feature" option.

If you think you have found a bug or encountered an error, use the "Report A Bug option.


Why isn't the desktop version updated?

Our team has been focused for the past 6 months on building out our new mobile application to improve trading on the go, and allows us to build out new features more rapidly. With majority of our users on mobile, this was the best place to start. Rest assured, our web platform will also be receiving the same makeover - watch this space!

As always, we are dedicated to creating the best platform for our users. Any feedback is appreciated and will be used to keep building out our platform in the future.

Further Questions?

If you have any further questions or would like a hand navigating our new app, please don't hesitate to get in touch with our friendly support team via the live chat.

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