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About withdrawing New Zealand dollars

Step 1: Add your bank account details

Step 2: Send funds to your bank account


About withdrawing New Zealand dollars

  • If you are trading in USD, you will need to convert it to NZD before you withdraw.

  • There is a $10 NZD fee to process NZD withdrawals.

  • NZD Withdrawals are processed once a day and may take 8 - 10 business days to arrive, however they may arrive sooner on some occasions.

  • If you haven't received a verification SMS, check that we have the correct number in your Profile. If the number is correct, restart your mobile. If the SMS hasn't arrived after restarting, remove and re-add the withdrawal account.

  • If the Action Verification window doesn't display, check that you are not using any Adblockers on your device. Please add the withdrawal address on another browser or device if the issue continues.

  • If 'withdrawals are currently restricted', you may need to complete account verification.


Step 1: Add your bank account details

App

  1. Go to Quick actions and select Withdraw funds.

  2. Enter the account name to help you identify where you are sending the funds.

  3. Enter the bank account holder's name.

  4. Enter the bank account number and BSB.

  5. Select Add. You will receive an SMS verification code.

  6. Enter the verification code.

  7. Check your email and click on the link to confirm the address.

  8. Confirm it is correct, and then select Verify to continue.

Web

  1. Go to Withdraw / Send in the side menu.

  2. Select New Zealand dollars from the list.

  3. Select + Add a new account from the list to add an account to withdraw NZD.

  4. Enter your account details.

  5. Select Continue. You will receive an SMS verification code to the mobile number on your account.

  6. Enter the verification code in the verification via phone screen.

  7. Select Okay I understand on the verification via email screen.

  8. Check your email and click on the link to confirm the bank account if the details are correct.


Step 2: Send funds to your bank account

App

  1. From Quick actions, select Withdraw funds.

  2. Select your bank account.

  3. Enter the amount you want to withdraw.

  4. Choose a reason for withdrawal.

  5. Select Withdraw.

Web

  1. Go to Withdraw / Send in the side menu.

  2. Select New Zealand dollars from the list

  3. Select an account from the list.

    • If your account is not showing, refresh your screen or check that you have verified the bank account.

  4. Enter an amount or use the slider to choose the amount you want to withdraw.

  5. Choose a reason for withdrawal.

  6. Select Continue to submit the withdrawal.


Further questions?

If you have any further questions, get in touch with us via live chat.

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