At some point in your accounts lifespan you'll have to complete at least one form of KYC (Know-Your-Customer) verification. As such, to complete your accounts current required verification you'll have to navigate to the profile verification page. This can be done from the dashboard by scrolling to the below attached display about your accounts current verification status and selecting Upgrade Now.

This will redirect you to the below page where you can upgrade your accounts verification by clicking on the lock and following the prompts to book in or complete the verification and submit any and all required documents. Depending on what type of verification you have already completed, you will be required to complete either the KYC level 0, 1, or 2 verification to upgrade your account's status.

We have three levels of verification and for more information on what each level of verification represents please see below:

  • For information on the KYC level 0 verification call with one of our operators and it's process please click here.

  • For information of the KYC level 1 verification process and what to submit please click here.

  • For information on the KYC level 2 verification, how it is used and what it's purpose is, please click here.

How secure is my information?
We don't collect your data for any purpose other than our own verification & reporting obligations. Specifically, all information is collected in accordance with our privacy policy that can be viewed on our website at:

Further Questions?
If you would like any further information on our KYC processes, please don't hesitate to get in contact with us via live-chat.

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