As an AUSTRAC registered exchange, we must apply customer identification procedures to all of our customers. Specifically, to ensure that we abide by our strict obligations set out by the Anti‑Money Laundering and Counter‑Terrorism Financing Act 2006 (Cth), we also run 24/7 transaction monitoring programs. If your account has been flagged by our system, we are required to temporarily restrict your withdrawals until you have completed our Security Call. This verification merely requires completing a quick call (2-5 minutes) with one of our friendly operators.
These calls are used as a means to complete our compliance objectives and verify our customers. Specifically, as scams and frauds are such a prominent issue in cryptocurrency, we're looking to make sure our customers aren't falling victim to anything malicious. However, we also use them to introduce ourselves and help you with anything you may need.
How secure is my information?
If you would like any further information on our KYC processes, please don't hesitate to get in contact with us via live-chat.