As an AUSTRAC registered exchange, we must apply customer identification procedures to all of our customers. Specifically, to ensure that we abide by our strict obligations set out by the Anti‑Money Laundering and Counter‑Terrorism Financing Act 2006 (Cth), we also run 24/7 transaction monitoring programs. 

As part of our transaction monitoring programs, we may require you to confirm some details about your account. This phone call will typically only take 2-5 minutes and is also a great time to ask any questions you may have. Following on from this call you will more than likely not be required to verify any future deposits via phone. 

Why have I been targeted?
Whilst we cannot reveal how our transaction monitoring programs operate, we can guarantee you that they are programmed to act impartial and free from bias. As such, if you have been asked to verify your deposit via a phone call, you have not done anything wrong. 

How secure is my information?
We don't collect your data for any purpose other than our own reporting obligations. Specifically, all information is collected in accordance with our privacy policy that can be viewed on our website at:

Further Questions?
If you would like any further information on your requirement to jump on a phone call, please don't hesitate to get in contact with us via live-chat.

Did this answer your question?